Legal policies

Acceptance of terms

By engaging KGDC Enterprises LLP ("KGDC", "we", "us", "our") for any solar energy product, installation, or related service, you ("Customer") agree to be bound by these Terms of Service. If you do not agree, please do not proceed with any transaction.

Scope of services

KGDC provides solar EPC (Engineering, Procurement & Construction) services including:

• Residential and commercial rooftop solar power plant design, supply, and installation
• Ground-mounted solar power plant installation
• Battery Energy Storage System (BESS) integration
• Annual Maintenance Contracts (AMC) and O&M services
• Net metering application, DISCOM liaison, and subsidy facilitation under PM Surya Ghar: Muft Bijli Yojana and applicable state schemes

Quotations and order confirmation

All quotations issued by KGDC are firm and generally valid for 7 days from the date of issue. After this period, prices are subject to reconfirmation. Offer prices may vary after a detailed site survey or with change in site conditions. An order is confirmed upon receipt of the booking advance as per the agreed payment terms.

Payment terms

Payment schedules are as defined in the individual project agreement and booking form. Unless otherwise agreed, 100% advance is required before commencement of work. All payments must be transferred directly to KGDC's bank account or by cheque/Demand Draft in the name of "KGDC Enterprises LLP". No cash payments are to be made to any Sales Representative. Delay in payment is charged at 1.5% per month of the balance amount.

Payments may be made via NEFT/RTGS/IMPS, UPI, or online through our Zoho Payments gateway.

Scope of work — KGDC's responsibilities

• Site visit and inspection; single line diagram and bill of material
• Test certificate of module mounting structure as per IS standard for 150 km/hr wind speed
• Component supply, loading/unloading, and onsite safekeeping
• Electrical AC/DC cabling, interconnection and termination; laying of UPVC/PVC pipes
• Earthing system installation; installation of inverter, AJB, DCDB, ACDB
• Commissioning of power plant; applicable certificates and documentation
• Net metering liaison — KGDC will make best efforts; however, delays from the DISCOM end are outside KGDC's control

Customer's responsibilities

• Provide suitable shadow-free space and a structurally sound base for the solar system
• Assist in onsite storage and inspection of materials on delivery
• Provide all KYC documents (Aadhaar, PAN), timely payments, and documentation required for DISCOM and subsidy compliance
• Day-to-day cleaning of solar modules
• Provide written commissioning confirmation within 1 week of notification by KGDC

Delivery and deemed delivery

The Customer must inspect delivered material and issue a delivery certificate upon satisfaction. Once a delivery certificate is issued, goods are considered handed over in proper condition. If no objection is filed on the day of delivery, the system shall be considered "Deemed Delivered" on the day the consignment is delivered on site.

Commissioning and deemed commissioning

Once the system is ready for interconnection after successful testing by KGDC, the plant shall be considered commissioned regardless of the Customer's presence. The Customer must provide written confirmation within 1 week. If not received, the system shall be treated as "Deemed Commissioned" and any balance payment becomes immediately due.

Project completion timeline

Project completion is expected within approximately 45 days from receipt of a commercially clear purchase order and advance payment. This timeline may be extended due to: delayed payment; delayed KYC/technical data from the Customer; approval delays; site handover delays; or DISCOM delays in net metering. Force majeure conditions apply.

Restocking charges

If any material needs to be restocked, a restocking fee of 5% of the market value of the component (plus transport and applicable levies) will be charged.

Warranty

KGDC provides a 5-year warranty against workmanship and manufacturing defects. Individual component warranties (solar panels, inverters) are extended to the Customer as provided by the respective manufacturers. AMC for preventive maintenance is available at additional cost.

Limitation of liability and indemnity

KGDC shall not be liable for any special, punitive, indirect, or consequential damages including loss of profits, revenue, or reputation. The overall liability of KGDC, whether for liquidated damages or otherwise, shall not exceed 2% of the total order value. Each party shall indemnify the other from third-party claims arising from their own negligence. Joint negligence shall be apportioned in proportion to each party's fault.

Taxes and GST

Applicable taxes are as mentioned in the price quotation. KGDC's GSTIN: Jharkhand — 20AAFAK1713H1ZH; Odisha — 21AAFAK1713H1ZI.

Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Jamshedpur shall have exclusive jurisdiction over any matters arising out of any offer or subsequent order.

Cancellation by the Customer

Cancellation by KGDC Enterprises LLP

KGDC reserves the right to cancel the contract by providing written notice under the following circumstances:

• The Customer fails to make payments as per the agreed schedule
• The Customer delays or obstructs the performance of work
• Site conditions (structural, environmental, or safety issues) render completion of work impractical or unsafe

In the event of cancellation by KGDC, the Customer shall only be liable for costs incurred up to the date of cancellation. KGDC shall refund any unused advance payments within 30 days, minus applicable costs incurred.

Refund processing

Any refunds due as a result of cancellation will be processed within 30 days of the written cancellation notice. Both parties agree to cooperate in good faith to resolve any outstanding issues and arrive at a final settlement. Refunds will be credited to the originating bank account. Payment gateway transaction charges (if any) may be deducted at actuals.

Subsidy-related payments

Government subsidies under PM Surya Ghar: Muft Bijli Yojana or applicable state schemes are disbursed directly to the Customer's registered bank account by the DISCOM/government authority after successful inspection and commissioning. KGDC is not responsible for any delay in subsidy disbursement caused by government or DISCOM processes. Subsidy is available only for DCR-compliant solar modules; Non-DCR modules are not eligible.

Information we collect

We collect information you provide directly, including:

• Name, address, and contact details (phone, email)
• Property and site details required for solar system design and sizing
• Electricity bill, DISCOM consumer number, and connection details for net metering applications
• Aadhaar number and PAN as required by government schemes and KYC compliance
• Bank account details (for subsidy disbursement purposes, submitted via DISCOM/government portals)
• Roof photographs and site images collected during the booking and installation process

How we use your information

• To process your order and deliver solar installation services
• To submit applications on your behalf to DISCOMs, the PM Surya Ghar national portal, and state nodal agencies
• To communicate installation updates, payment milestones, and AMC/service reminders
• To maintain CRM records for service continuity and warranty management
• To comply with statutory, tax, and regulatory obligations

Data sharing

We do not sell your personal data. We share your data only with:

• Government portals, DISCOMs, and state nodal agencies as required for scheme applications and net metering
• Authorised installation partners and field service engineers for project execution
• Payment processors (Zoho Payments) for transaction processing
• Statutory authorities as required by law

Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. KYC documents are stored securely and retained only for the period required by applicable law and government scheme guidelines.

Your rights

You may request access to, correction of, or deletion of your personal data by writing to us at mail@kgdc.in. We will respond within 30 days. Note that certain data may be retained to comply with legal and regulatory obligations even after a deletion request.

Cookies

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